BigCommerce guide

Account, billing & help

Account pages show subscription state, team access, and support information for the BigCommerce app.

Plans & Billing

Plans & Billing shows trial status and available plans. Subscribe through PayPal to keep the store Active after the trial. Account → Payments summarizes Trial / Active / Expired state, remaining trial days, plan, and next bill details.

Note: Invoices and payment method changes are handled in PayPal after you subscribe.

Manage Users

Invite sales reps and admins so the team can work quotes in Quote2Cart. Use Manage Users to review members, send invites, and control who can own quotes under Distribution.

Invited users may also access the unified Quote2Cart web admin for quote work when linked to your organization.

Help

The in-app Help page provides:

Quick links to documentation and setup guidance.
The Quote2Cart support email.
A support form that opens the merchant’s email client with the message prepared.

For support, email support@quote2cart.app.

Troubleshooting

No quote controls: verify Enable Quotes, widget Published in Script Manager, and product-level Hide from quote rules; then hard-refresh the storefront.
Widget remains inactive: confirm the public widget-config response has enableQuotes: true for your store.
Cannot save or send: select a BigCommerce shipping rate on the quote composer.
Email failure: save Notifications / SMTP changes before sending a test.
Missing logo: re-upload a supported image under Store details and verify its public URL.
Quote stuck after payment: ensure order webhooks are active and checkout used the Quote2Cart cart link.
No Quote Chat menu: the deployment feature flag may be disabled.