Documentation Open Ecwid app

Ecwid guide

Account, language & help

Account pages show subscription state and provide support information. The admin interface can be viewed in English, French, or Spanish.

Payments

Account → Payments displays the current Trial, Active, or Expired state, trial start date, and remaining days. Paid upgrades for Ecwid stores run through Ecwid Partner offline subscriptions when offered in your app channel.

Need to upgrade? If self-service checkout is not shown for your store, contact support@quote2cart.app.

Admin language

Use the language selector in the top bar to switch the merchant interface between English, French, and Spanish. Dates are formatted for the selected locale.

Help

The in-app Help page provides:

  • The storefront loader URL with a copy action.
  • The Quote2Cart support email.
  • A support form that opens the merchant’s email client with the message prepared.

For support, email support@quote2cart.app.

Troubleshooting

  • No quote controls: verify Enable Quotes, Installation status, customJsUrl, and product-level Hide Add to Quote rules; then hard-refresh the storefront.
  • Widget remains inactive: confirm the public widget-config response has enableQuotes: true for the Ecwid owner ID.
  • Cannot save or send: select an Ecwid shipping rate on the quote composer.
  • Email failure: save SMTP changes before sending a test and verify credentials/encryption.
  • Missing logo: re-upload a supported image under Store Profile and verify its public URL.
  • Quote stuck after payment: ensure Ecwid order webhooks are active and checkout used the Quote2Cart cart link.
  • No Quote Chat menu: the deployment feature flag may be disabled.